Legal

Bluu Website Services Terms

Last updated: November 13, 2026

These Website Services Terms apply if you buy the Website Add-On for your Bluu account. They are part of our Terms of Service, between your business and LA Media Group LLC, and words such as "Your Content" and "Order" have the meanings given there. On the Website Add-On, these terms control over the Terms of Service.

1. What the Website Add-On is

With the Website Add-On, LA Media Group designs, builds, hosts and maintains a website for your business, and makes unlimited reasonable edits to it for as long as the add-on is active.

It needs an active Bluu plan. You can add it once your free trial has ended and your first Bluu payment has gone through. If you want it sooner, email us and we can end your trial early so you can add it.

2. Price and billing

Monthly fee: $299 per month, on top of your Bluu plan.
Setup fee: a one-time fee of $799, charged when you buy the add-on.
Both are in US dollars, plus any taxes, unless your Order shows a different price.
When billing starts: the monthly fee starts on the day you buy the add-on, not the day your site goes live. For the rest of your current billing period you pay a prorated amount, and from then on the full $299 is added to your monthly Bluu invoice.
No discount: the launch offer applies to the Bluu plan only, not to the Website Add-On.
Price changes: Section 6.5 of the Terms of Service explains how we change prices and the notice we give.
If a payment fails, the lock in Section 6.7 of the Terms of Service applies to your website work too.

3. What's included

Design: a custom website design for your business, based on your brand, your services and the materials you give us.
Build: the pages your business needs, agreed with you at the kickoff, built to work on phones, tablets and computers.
Bluu set up on your site: your chat widget, forms and booking pages connected and working.
Search basics: page titles, descriptions and the other basic on-page settings search engines read.
Hosting: fast, secure hosting with an SSL certificate (the padlock in the browser).
Maintenance: platform and security updates, and keeping the site running.
Unlimited reasonable edits: as Section 6 explains.

4. What isn't included

These aren't included, though we may offer some of them for an extra fee, quoted in advance:

buying or renewing your domain name;
email mailboxes or email hosting for your domain;
logo design or creating a new brand;
photography, video production, or more stock images than your site reasonably needs;
ongoing search engine optimization campaigns, advertising management or social media management;
online stores, membership areas, customer portals, custom software, multi-language sites or integrations that need custom development;
a full redesign after launch;
writing your website's legal pages, such as your privacy policy and terms, which you need to provide or approve yourself; and
fees for third-party tools or services you ask us to add.

5. Building your site

Kickoff: after you buy the add-on, you book a kickoff call with us from the dashboard or usebluu.com. We agree what your site needs and what you'll send us.
Your materials: send us your logo, photos, text and other materials promptly. Delays in getting them to us delay your site.
Review: when your site is ready, we send it to you to review and make reasonable changes you ask for before launch.
Launch: we launch when you approve it. If we haven't heard from you 14 days after we tell you your site is ready, we may treat it as approved and launch it, or keep it unpublished until you reply.
Timing: most sites go live within a few weeks of the kickoff, depending mostly on how quickly we receive your materials and feedback. Any dates we give are estimates.
Billing continues while we wait for your materials or feedback.

6. Edits

6.1 What's included. Unlimited reasonable edit requests while the add-on is active. That includes changing text, images, prices, hours and contact details, small layout changes, adding or rearranging sections, and occasionally adding a page in your site's existing design.

6.2 How to ask. Use Request a change in the Websites app in Bluu, or email info@lamediagrp.com.

6.3 Timing. We work through requests in the order we receive them. Most small edits are done within a few business days, but we don't guarantee a turnaround time.

6.4 What "reasonable" means. A redesign, a large batch of new pages, new functionality, or a volume of requests far beyond what a typical local service business needs isn't a reasonable edit. We may group requests together, schedule larger ones over time, or offer to quote them as a separate project.

7. Your content

You provide the content for your site and confirm you have the right to use all of it, including photos, logos, testimonials, reviews and before-and-after images, and any consents from the people in them.
You are responsible for your content being accurate and lawful, including claims about your services, results, prices, credentials and licenses.
You are responsible for your site's legal pages, including a privacy policy that covers your forms, chat, booking, analytics and any cookies, and for any cookie consent your visitors' laws require.
We may refuse to publish, or may remove, content that breaks our Acceptable Use Policy or the law.

8. Who owns what

8.1 Your content stays yours. The text, photos, logos, videos and documents you give us remain yours. You give us permission to use them to build, host and maintain your site and to provide Bluu.

8.2 Text we write for you. Page text we write specifically for your business is yours to keep and reuse, including after the add-on ends, once you've paid everything you owe.

8.3 The design and build are ours. The design, layout, templates, code, themes, widgets, our website platform and everything else we create or provide for your site, other than your content and the text in Section 8.2, belong to us or our licensors. While your Website Add-On is active and paid, we license them to you for use on your site only. The license ends when the add-on ends. You may not copy the design or code to another website or host.

8.4 Licensed images and fonts. Stock images, fonts and other materials we license from others are licensed for use on the site we host only. They don't transfer to you. If you want to keep using them elsewhere, you need your own license.

8.5 Our portfolio. We may show your site in our portfolio and marketing. Email us if you'd rather we didn't.

9. Hosting and availability

We host your site on our website platform. We work to keep it fast and online, but we don't guarantee uninterrupted availability and don't offer a service level agreement. We may carry out maintenance and may move your site to different hosting technology, without materially changing how it looks to your visitors. Embedded third-party content, such as maps, videos and review feeds, depends on those third parties.

10. Your domain

You own your domain. Keep its registration current and pay its renewals with your registrar.
To put your site live, we will tell you which DNS records to change, or make the change with you. Changing DNS can affect your email if it's done incorrectly, so you or whoever manages your email are responsible for your email records.
If we registered or manage a domain for you, it is registered for your business and we will transfer it to you whenever you ask, including after the add-on ends. You pay any registrar fees.
We aren't responsible for a domain that expires, or for problems caused by DNS changes made by you or by others.

11. Search, traffic and results

We don't guarantee any search ranking, traffic, leads or sales. Search engines and other platforms decide how they show your site.

12. Accessibility and compliance

We build your site with care and follow common accessibility practices, but we don't guarantee that it meets any particular accessibility standard, such as WCAG, or any law, such as the Americans with Disabilities Act. Your site's compliance with the laws that apply to your business is your responsibility. If you find an accessibility problem, tell us and we'll fix it as an edit request.

13. Cancelling the Website Add-On

30 days' written notice. Email info@lamediagrp.com with the subject Website cancellation, or use the cancel option for the website in My Billing if it's shown. Your notice period starts the day we receive your notice.
Billing during notice. You are billed for any monthly billing date that falls within the 30 days. Your site stays live until the end of the last month you paid for.
If you cancel your Bluu plan. Because the Website Add-On needs an active Bluu plan, cancelling your Bluu plan also counts as notice to cancel the Website Add-On, and your Bluu plan stays active, and billed, until the Website Add-On ends.
If your Bluu plan ends for non-payment or breach, the Website Add-On ends at the same time, without a notice period, and you still owe any unpaid amounts.
If we end it. We may end the Website Add-On for any reason on at least 30 days' notice, ending at the end of a month you've paid for.

14. The setup fee

The $799 setup fee is non-refundable once work starts. Work starts when your kickoff call takes place, or when we start planning, designing or building your site, whichever comes first. If you cancel the Website Add-On in writing before work starts, we refund the setup fee in full.

15. When the Website Add-On ends

Your site goes offline at the end of the last month you paid for. We unpublish it and remove our connection to your domain.
A copy of your content. If you ask within 30 days after the add-on ends, we will send you your content: the text on your pages, including text we wrote for you, and the photos, logos and files you gave us, in common formats such as a document and a folder of image files. This doesn't include the design, layout, code or licensed images and fonts, or a working copy of the site that can be hosted elsewhere.
Then we delete it. After those 30 days, we delete your site and its files.
Your domain stays yours. Point it wherever you like. Ask us by email and we'll tell you what needs changing.
Coming back. If you restart the Website Add-On within 30 days, we can usually put your site back as it was without a new setup fee. After that, a new setup fee applies.
If your Bluu plan continues, you can still use the Bluu chat widget, forms and booking pages on a website hosted somewhere else.

16. Liability

The disclaimers, the limitation of liability and your indemnity in Sections 27, 28 and 29 of the Terms of Service apply to the Website Add-On, including your site's content.