Legal

Bluu Refund Policy

Last updated: November 13, 2026

This policy explains our approach to refunds. It is part of our Terms of Service, which Bluu is provided under by LA Media Group LLC.

The short answer: no refunds

All payments for Bluu are final and non-refundable. That includes:

partial months, including when you cancel partway through a month;
months you didn't use, or hardly used;
features, add-ons and allowances you didn't use, such as unused emails, AI replies, posts or credits;
moving to a lower plan or stopping an add-on;
your wallet balance, including top-ups and auto-reloads, and usage charges once the usage has happened;
phone number fees and carrier registration fees, including when a carrier rejects a registration;
the Website Add-On's monthly fees, including the 30-day notice period;
setup fees, once work has started;
the first charge after your free trial, if you didn't cancel before the trial ended; and
any time your account was locked or suspended because of non-payment or a breach of our terms.

The exceptions

We refund money only in these cases:

A duplicate charge caused by our error. If we charged you twice for the same thing because of a mistake on our side, we will refund the extra charge. Please tell us within 60 days of the charge.
The website setup fee, before work starts. If you cancel the Website Add-On in writing before work on your website has started, we refund the $799 setup fee in full. Once work has started, it is non-refundable. The Website Services Terms explain when work starts.
Where the law requires a refund.

Refunds go back to the card you paid with and usually appear within 5 to 10 business days, depending on your bank.

If we ever give a refund or credit outside these exceptions, it is a one-time courtesy and doesn't change this policy.

Chargebacks

Please email us before disputing a charge with your bank. Most billing questions are quick to sort out.

If you dispute a charge with your bank or card issuer instead:

we treat it as non-payment. We may lock or close your account immediately;
your launch offer ends;
we will give your card issuer the evidence of your purchase, including your acceptance of our terms and your use of Bluu;
if the dispute is decided in our favor, you must pay the disputed amount plus the dispute fee our payment processor charged us; and
we may decline future signups from your business.

Your wallet

Your wallet (your My Billing balance) is a prepayment for usage such as text messages and phone numbers.

It is non-refundable and can't be cashed out.
It can't go below zero.
It doesn't expire while your account is open, but any unused balance is forfeited when your account closes.
Auto-reload charges your saved card when your balance falls below the level you set. You can turn it off at any time in My Billing.

How to ask about a charge

Email info@lamediagrp.com with the subject Billing question, your business name, and the date and amount of the charge. Our Cancellation Policy explains how to cancel.