Apps / Run the business

Every customer you have ever had, in one place.

Enquiries, bookings, chats and forms all land here automatically, with the source stamped on each. Nobody types a name twice, and nothing gets lost between the front desk and the phone.

Start free for 7 days Book a call

Contacts is included in Bluu, $149/month with every standard app.

Shown with Harbor Street, a sample business.

What Contacts does

Every customer, one record each.

Contacts is one record for every person who has ever got in touch with your business. Forms, bookings, website chat and every lead source find the person or create them by themselves, with where they came from stamped on the record.

Open anyone and the whole story is on one page: what they sent you, every email, text and chat, your notes, reminders, deals and files. Email them, text them, set a reminder or book them in from the same screen.

There's no limit on contacts and no per-contact fee. Export any slice to a spreadsheet whenever you like.

Nobody types twice

People arrive from your forms, bookings, chat and lead sources already filled in, and a returning customer is matched to the record you have.

Everyone knows the story

Whoever picks up the conversation sees what was said, when and by which channel, without asking around.

Their wishes, respected

Switch off email, texts or both for a person, and every app in Bluu respects it.

At a glance

Everything it does, in plain words.

They arrive by themselves

From forms, chat, online bookings, Facebook lead ads and tracked calls, with where they came from stamped on each. Or import a list.

The whole story on one card

Activity, messages, notes, appointments and deals for that person, in order.

One person stays one person

Matched by email, or by phone. Two records for the same customer? Merge them in a click.

Smart lists

A saved search that keeps itself up to date.

Do Not Disturb, honored everywhere

Switch off email, texts or both for a person, and every app respects it.

Your data, no fees

No limit on contacts, no per-contact fee, and export any slice to a spreadsheet whenever you like.

How it works

From first look to second nature.

1
Bring your list in
Press Import, choose a CSV file and match each column to First Name, Last Name, Email, Phone, Status, Source or Tags. Anyone already there by email is skipped.
2
New people add themselves
Every form, booking, website chat and lead finds the person or creates them, with the source stamped and a line on their Activity saying what happened.
3
Open the whole story
One record shows Contact Information, then Activity, Messages, Notes, Reminders and Files & Attachments, with deals, followers and tags beside them.
4
Reply from the record
On Messages, choose Send this by: Site chat, Email or SMS. Your reply joins the same thread your team sees in Chat.
5
Save the views you use
Search or filter by status, then press + beside Smart Lists to save it. The list keeps its own count up to date.

In depth

Every part of Contacts.

The record

Everything about one person, on one page.

Five tabs. Activity, Messages, Notes, Reminders and Files & Attachments. Activity is written as things happen: a form filled in, a booking, a deal moved, a review left.
Quick actions. Note, Email, SMS, Reminder and Log sit under their name. Email and SMS grey out when Do Not Disturb is on.
Your own fields. Press + Property to add a custom field to every contact: text, long text, number, date, dropdown or yes/no.
Owner and followers. Give each person a Contact Owner. Followers are told when that person sends a new enquiry, replies or books.
Reminders for anyone. Set a reminder for yourself or a colleague, by email, in the dashboard or as a phone notification.
Businesses too. Keep company records under Businesses and link the people who work there.

One person stays one person

Duplicates are caught, and fixed in one step.

Matched on the way in. A lead finds the person by email, or by phone however the number is typed. Imports and bookings match on email.
Possible duplicates. When two records share an email, a phone number or an exact name, the record says so, with a Merge button.
Merge in one step. Choose which record stays and what it keeps. Notes, messages, deals, appointments, files and lists all move onto it, and nothing is sent to the customer.
Other emails and phones. Addresses kept from a merge stay on the record, so the next form or text from any of them lands in the right place.
Statuses that mean something. New, Contacted, Qualified, Customer and Inactive. Marking someone Customer stamps Customer since with the date.

Do Not Disturb, everywhere

One switch that every app obeys.

One switch per channel. All channels, Email or SMS. Turning one on stops automations, review requests, reminders and anything your team types on that channel.
STOP works by itself. Someone who texts STOP is switched off from texts automatically, and their record shows what they wrote.
Bounces and unsubscribes shown. If an email bounced, was marked as spam or they unsubscribed, a banner on the record says so, and when.
Booking notices still arrive. A confirmation of a booking they just made, and a notice that their appointment moved, still go by email.

Files and your data

A drive on every customer, and a way out for all of it.

A drive for every customer. Upload files up to 25 MB, add links, and sort them into colored folders, in a list or a grid.
Form attachments land here. Anything a customer attaches on one of your forms turns up on their record, tagged with the form's name.
Preview without downloading. Photos, video, audio and PDFs open right on the record, with zoom for photos.
Private unless you say. Files have their own permission, so Staff can't open documents unless an Owner allows it.
Export whenever you like. Export downloads the list you're looking at as a spreadsheet, with every field, custom fields, notes, deals and reminders.

See more of it

The real screens.

One customer's record: details, activity, deals, followers and Do Not Disturb on one page.

Email, text and website chat with one person in a single thread, with Send this by to pick the channel.

Files & Attachments, with a folder, a PDF, a link and a photo that arrived on a form.

Importing a spreadsheet, with each column matched to a contact field before anything is added.

It talks to the rest of Bluu

Contacts hands its work to the others.

Contacts

Questions

Asked, and answered.

Anything else? info@lamediagrp.com

Is there a limit on how many contacts I can have?

No. There's no cap on contacts and no per-contact fee, and your whole team works from the same list.

Can I bring in my existing customer list?

Yes. Press Import, choose a CSV file and match the columns. Up to 5,000 rows a file, and anyone already there by email is skipped.

What happens when the same person shows up twice?

Bluu flags possible duplicates by email, phone or name. Press Merge, choose what to keep, and everything moves onto one record. It never merges by itself, and a merge can't be undone.

Can I get my data out?

Any time. Export downloads exactly what your filters show as a spreadsheet, with notes, deals and reminders included. No request, no wait, no fee.

Does texting a contact cost extra?

Texts come from your prepaid balance, about 3 cents each, and need a business phone number and text message registration. Emails you send from a contact are included.

Can staff see every customer's files?

Only if you let them. Files & Attachments has its own permission: Owners and Managers have it, and Staff don't unless an Owner turns it on in Settings > Roles.

Your whole business,
in one place.

Start free for 7 days. Then $149 a month, locked in.

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Every customer you have ever had, in one place.