Apps / Run the businessPowered by AI

Answers your customers at two in the morning.

A chat on your website that your team answers, with every email and text from that person in the same conversation. Add AI Chat and it answers by itself from your own services, prices and hours, books the appointment, and hands over to a person the moment it should.

Start free for 7 days Book a call

Chat is included in Bluu, $149/month with every standard app.

Shown with Harbor Street, a sample business.

What Chat does

Website chat, email and texts in one thread.

Chat puts a chat on your website that your team answers, and keeps every website chat, email and text with a customer in one conversation. Each message is marked with where it came from, and their replies come back into the same thread by themselves.

Every visitor leaves an email or a phone number before the chat starts, so each one becomes a contact, and their first message becomes a lead your team is alerted to. Their contact card sits right beside the conversation.

Add AI Chat and your website answers day and night from your own Business Profile, services, prices and hours. It books real appointments, and fetches your team the moment a person should take over.

No enquiry slips away

Nobody can start a chat without leaving an email or a phone number. If they leave without writing, your team still gets the lead.

The whole story, every time

Website chat, email and texts with one person sit in one thread. Whoever answers can see what was already said.

Answered while you're closed

Outside your office hours, your away message goes out by itself. With AI Chat, they get a real answer straight away.

At a glance

Everything it does, in plain words.

One conversation per person

Website chat, email and texts together, each message marked with where it came from. Replies come back into the same thread by themselves.

Every chat becomes a contact

Ask for a name and an email or phone before the chat starts, and their card sits beside the conversation.

AI that knows your business

With AI Chat it answers day and night from your own services, prices and hours, and is told never to make up an answer.

It books real slots

AI Chat checks your real availability and books the appointment in the conversation.

You choose when it answers

All the time, after your team, outside office hours, hours you pick, or paused.

Hands over cleanly

The moment a person should take it, it says so and fetches your team.

How it works

From first look to second nature.

1
Paste one line of code
Open Set up widget, press Copy code under Your code, and paste it just before the closing body tag on every page. If LA Media Group built your site, send it to us and we'll add it.
2
Make it look and sound like you
Set your main color, logo and launcher position, write the greeting and the pop-up message, and choose what to ask for under Before they chat. The live preview repaints as you type, and your website follows with nothing re-pasted.
3
Answer from one inbox
Website chats, emails and texts arrive in the Inbox, with the contact's card beside each one. Assign a chat to a teammate, reply, then Close it when it's done.
4
Reply the way that reaches them
Pick Site chat, Email or SMS under Send this by. If they've left your website, it already suggests email or text.
5
Add AI Chat when you want it
Choose when your AI answers, write anything extra it should know, and teach it from Unanswered questions. Your team can take over any chat at any moment.

Bluu AITrained on your business, not the internet's

AI Chat answers your website for you, and knows when to stop.

AI Chat is a paid upgrade at $199 a month per website, with up to 3,000 AI replies and 2,000 conversations a month. It can be added once your 7-day trial ends. Reaching a limit never turns your chat off: the AI pauses and your team answers.

Answers from your business

It uses your Business Profile, services, prices, hours, locations, a summary of your website and anything extra you write under Train your AI. It reads this conversation only, never another customer's.

Books real appointments

It checks your real availability, offers two or three times in your local time, and books it in the chat. If it can't book there, it gives your booking link or hands over to your team.

Hands over cleanly

When someone asks for a person, is upset, wants to change or cancel an appointment, or asks something it can't answer, it fetches your team. The chat is tagged Needs a person and you're alerted.

Your team stays in charge

Under When your AI answers, pick right away, after your team has had a few minutes, only outside office hours, only during hours you choose, or paused. The moment your team replies, it steps back for 24 hours or until you hand it back.

You see what it didn't know

Unanswered questions groups what it couldn't answer by topic, most asked first. Press Answer this, then Teach my AI, and it uses your answer from the next conversation.

Honest by design

It's told never to claim to be a person, never to invent or estimate a price, and never to give health, legal, financial, insurance or safety advice. If someone sincerely asks, it says it's an automated assistant and offers someone from your team.

In depth

Every part of Chat.

The inbox

Every conversation with a customer, whichever way they wrote.

One conversation per person. A website chat in November and a text in December read as one history. Every message is tagged Site chat, Email or SMS, and a new one brings the thread back to the top.
Filters that match your day. Open, Closed or All, then All, Site chats, Emails or SMS. Search by name, email or phone.
See who's still there. A live dot and On the site now, with the page they're reading. Or Left the site 4m ago, so you know whether a site chat reply will reach them.
Assign and close. Hand a chat to a teammate and they're told by email and in the bell. Close it when it's done, and a new message from them reopens it.
Their card beside the chat. Status, notes, deals and followers sit next to the conversation, with a link to the full record. Change the status or add a note without leaving.
Spam texts kept out. Texts from new numbers that look like mass messages wait under Possible spam, with no lead and no alert. Press Not spam and it becomes a lead in your inbox.

Replying

One reply box, every channel, no guessing.

Send this by. Site chat, Email or SMS from the same box. An option that can't reach them stays greyed out with the reason, like no email address or opted out of texts.
Canned replies. Press Canned reply to drop in a saved answer from Templates, with their name and details filled in. Edit it before you send.
Files and photos. Attach up to five files to a site chat or email reply. Photos show in the thread.
No surprise text costs. If a reply will go as more than one text, it tells you before you send, and why.
Opt-outs respected. STOP, or a plain request like please stop, turns off their texts at once with one confirmation. A message that only might mean it pauses texts and alerts your team.
Same thread on their record. The contact's Messages tab shows the same conversation and the same reply box, so the two can never disagree.

The widget on your website

Set it up once. Change it any time without touching code.

Your look. Main color, header color, your logo, your own launcher icon, bottom right or bottom left. Changes reach your live site when you save.
Your words. The greeting, the widget name and a pop-up message that appears beside the launcher. Add a friendly face beside the pop-up if you like.
Details first. Ask for their name, and make email or phone required. Whatever you choose, every visitor leaves an email or a phone number.
Office hours and away message. Set your hours per day, your time zone and how fast you usually reply. Outside your hours the away message goes out by itself.
Pick up where they left off. A returning visitor presses Get your history, enters the email they used before, and is sent a link to carry on the same conversation.
Count chats in Google Ads. Add your conversion ID and label, and choose when a chat counts. No Tag Manager needed.

Never miss one

Each person on your team picks how they hear.

Alerts where you are. New lead, A chat was assigned to you and A contact replied, plus A chat needs a person with AI Chat. By email, in the dashboard and on your phone.
On your phone. Put Bluu on your phone's home screen, no app store, and alerts arrive as real phone notifications. Answer from wherever you are.
On your Dashboard. The Chat tile shows how many are waiting on a reply and how many are open, with the latest names.

See more of it

The real screens.

An AI answer, marked AI, in the same thread as the customer's earlier texts.

Reply by site chat, email or text from one box, on the contact's Messages tab.

When you want more

Upgrades inside Chat

Added from My Billing once your free trial has ended. Cancel any upgrade on its own.

AI Chat$199/mo per website

Answers day and night in your own words, captures every visitor, books appointments, hands over when it should. Up to 3,000 AI replies a month.

It talks to the rest of Bluu

Chat hands its work to the others.

Chat

Questions

Asked, and answered.

Anything else? info@lamediagrp.com

Is Chat included in the plan?

Yes. Chat is one of the standard apps in your Bluu plan: the inbox, the website widget and every channel. AI Chat is the paid upgrade, at $199 a month per website.

Do I need a developer to put it on my website?

No. You paste one line of code once, just before the closing body tag. If LA Media Group built your site, send it to us and we'll add it, and every change after that updates on its own.

Can I text customers from Chat?

Yes, once your business has its own phone number and text message registration, both set up under Settings > Phone Numbers. Texts are paid from your prepaid balance in My Billing, and email replies are included.

Will the AI make things up or pretend to be a person?

It's told to answer only from what you've given it, never to invent a price, and never to claim to be a person. When it can't answer, it hands the chat to your team rather than guess.

What happens if AI Chat reaches its monthly limit?

Your chat stays on your website and your team answers instead. You're told when you get close, and an Owner can add more from your balance.

Can my whole team answer chats?

Yes. Anyone whose role includes Chat can reply, assign and close, and a view-only role can read along. Your plan includes your whole team, with no charge per login.

Your whole business,
in one place.

Start free for 7 days. Then $149 a month, locked in.

Start your free trial Book a call

Answers your customers at two in the morning.

Chat is included in Bluu, $149/month with every standard app.

AI Chat answers your website for you, and knows when to stop.

Answers from your business

Books real appointments

It checks your real availability, offers two or three times in your local time, and books it in the chat. If it can't book there, it gives your booking link or hands over to your team.

Hands over cleanly

When someone asks for a person, is upset, wants to change or cancel an appointment, or asks something it can't answer, it fetches your team. The chat is tagged Needs a person and you're alerted.

Your team stays in charge

You see what it didn't know

Unanswered questions groups what it couldn't answer by topic, most asked first. Press Answer this, then Teach my AI, and it uses your answer from the next conversation.

Answers your customers at two in the morning.