Bluu Cancellation Policy

Last updated: November 13, 2026

This policy explains how to cancel Bluu and what happens when you do. It is part of our Terms of Service, which Bluu is provided under by LA Media Group LLC.

How to cancel your Bluu plan

• In the dashboard: sign in at bluu.lamediagrp.com, open My Billing and press Cancel. You'll see a confirmation on screen and we'll email you one too.
• By email, if you can't sign in: email info@lamediagrp.com from the email address on your account, with the subject Cancel my Bluu plan and your business name. A cancellation by email counts from the day we receive it, and we confirm it by email.
• Who can cancel: the Account Owner, or anyone writing from the Account Owner's email address.
• We can't take cancellations by phone, through the chat on our website or on social media.

When your access ends

• You pay for Bluu monthly, in advance. When you cancel, you keep access until the end of the month you have already paid for. Then your access ends and your apps lock.
• We don't refund the rest of the month.
• You won't be charged again after your cancellation takes effect, except for anything you already owe, such as the notice period for the Website Add-On.
• Changed your mind? You can undo a cancellation before it takes effect, in My Billing or by email. Your plan, and your launch offer, then carry on as if you had never cancelled.

Cancelling during your free trial

• Cancel before your 7-day trial ends and you won't be charged for the Bluu plan.
• You can keep using Bluu until the trial ends. Then your apps lock.
• Anything you paid for separately during the trial, such as wallet funds or a phone number, isn't refunded.

Your launch offer

The launch offer ($50 off the Bluu plan each month) ends when your cancellation takes effect. If you come back later, you pay the price in effect then. The Promotional Offer Terms explain the details.

Add-ons

• Stop any add-on, such as AI chat, an Email Marketing plan, a Social plan or the Blog Writer, in My Billing.
• It stays active until the end of your current billing period and then stops. There is no refund for the rest of the period.
• When your Bluu plan ends, every add-on ends with it.

The Website Add-On

• The Website Add-On needs 30 days' written notice to cancel. Email info@lamediagrp.com with the subject Website cancellation, or use the cancel option for the website in My Billing if it's shown. Your notice period starts the day we receive your notice.
• You are billed for any monthly billing date that falls within the 30 days. Your website stays live until the end of the last month you paid for.
• If you cancel your Bluu plan while you have the Website Add-On, that also counts as notice for the website. Your Bluu plan then stays active, and billed, until the Website Add-On ends, because the website needs it.
• The $799 setup fee is non-refundable once work on your website has started.
• The Website Services Terms explain what happens to your site, its content and your domain.

Your wallet balance and phone numbers

• Your wallet balance is non-refundable and can't be cashed out. You can use it until your account closes. Any unused balance is forfeited when your account closes, so use it up or turn off auto-reload before you go.
• Auto-reload stops when your account closes.
• Your phone numbers are released when your account closes. If you want to move a number to another provider, ask us before you leave.

Your data

• Export before you go. Use the export tools in the dashboard, or email us before your account ends for anything the tools don't cover.
• 30 days to change your mind. After your account ends we keep your data for 30 days. During that time you can restart your plan, at the price in effect then, and carry on where you left off, or email us for an export.
• Then it's deleted. After those 30 days we permanently delete your data within the following 30 days. Copies in our encrypted backups are gone within 7 more days.
• Sooner if you prefer. Email info@lamediagrp.com with the subject Data deletion request and we will delete it sooner. We confirm every request in writing before acting on it.
• What we keep: billing records, and the records of who agreed to or unsubscribed from your messages, as our Terms of Service and Privacy Policy explain.

If we end your account

We may end your account if a payment is still unpaid 30 days after it was due, or if you seriously break our terms. Sections 6.7 and 24 of the Terms of Service explain how.

Questions

Email info@lamediagrp.com, or book a call on usebluu.com.